Join us for the next Cause Mapping Root Cause Analysis Public Workshop in HOUSTON on April 30 – May 2.
Friday, October 28, 2016
1:00 – 1:45 PM
Central Daylight Time (CDT)
A problem in your business can be thought of as an “information knot.” Different people from different departments each know part of the problem. The facilitator collects and organizes all of the details in an incident. He or she essentially untangles the knot to provide complete explanation of what happened and why. An effective facilitator provides clarity. Sometimes people think of a facilitator as the person who leads meetings, but a root cause analysis facilitator manages the entire investigation process. It starts from the time an incident occurs and continues through the analysis and documentation, to the implementation of solutions and the communication of lessons learned. This Webinar explains the basics of facilitation and the role it plays in understanding and preventing problems in your business.
