Aaron Cross - Cause Mapping RCA Investigator & Instructor
After earning his degree in Industrial Engineering from Kansas State University, Aaron worked at Sprint telecommunications for four years where he led company wide process improvement initiatives including design and development of new and existing processes.
In 2004, Aaron began working exclusively on facilitating group problem solving and incident investigation for ThinkReliability. Currently, his work involves traveling worldwide instructing workshops on root cause analysis and facilitating problem investigations. His work spans several industries including petrochemical, power, aviation, refining, telecommunications, healthcare, information technology, aerospace, marine and transportation.
Aaron resides in Overland Park, KS.
Angela Griffith – Cause Mapping RCA Investigator & Customer Solutions Lead
Angela has a Master of Engineering Management degree from Old Dominion University in Norfolk, Virginia and a Bachelor’s Degree in Nuclear Engineering from Purdue University in West Lafayette, Indiana. She is a licensed Professional Engineer (Mechanical Engineering).
Prior to joining ThinkReliability, Angela worked for the Naval Nuclear Propulsion Program providing fleet support for nineteen operating nuclear reactors on NIMITZ Class aircraft carriers, coordinating emergency management communications planning for sea- and shore-based facilities, and overseeing the manufacturing of the nuclear reactors for VIRGINIA Class submarines.
Angela’s work at ThinkReliability spans several industries including manufacturing, aviation, supply-chain/distribution, transportation, nuclear and healthcare. She leads comprehensive investigations by collecting and organizing all relative information into a coherent record of the issue. Angela can thoroughly dissect both problems and processes to help the client meet their overall goals.
Mark Galley - Cause Mapping RCA Investigator & Instructor
Mark has a Bachelor of Science in Mechanical Engineering from the University of Colorado in Boulder and obtained his certification as a Reliability Engineer in 1993 through the American Society for Quality. He is a regular presenter at national conferences and is a member of the National Speakers Assocation.
Mark’s practical experience in root cause analysis and work process reliability was developed during his time at the Dow Chemical Company where he worked for almost 9 years. He has been facilitating incident investigations and teaching workshops on root cause analysis for 14 years. Mark founded ThinkReliability in Houston in 2000. His work spans several industries including manufacturing, power generation, aviation, refining, telecommunications, healthcare, information technology, aerospace, marine and transportation.
Loyd Hamilton - Cause Mapping RCA Investigator & Instructor
Loyd has a Bachelor of Science in Mechanical Engineering from Lamar University. Loyd has 20+ years of experience as an Engineer, Manager, Instructor and Investigator. Loyd was also a journeyman pipefitter. He has managed teams for maintenance and capital projects.
He has facilitated teams through their investigations in a variety of industries including oil refining, oil production, chemical plants, power generation, food processing, healthcare and marine.
Ely Wilson - Cause Mapping RCA Investigator & Instructor
Ely has a Master of Engineering degree in Electrical Engineering and Computer Science from the Massachusetts Institute of Technology and an MBA from the Naval Postgraduate School in Monterey, California. Ely’s experience includes the development of an autonomous robotic vehicle and 11 years directing the design, construction, testing, operation, and maintenance of propulsion systems for U.S. Navy submarines.
Ely leads problem investigations and teaches root cause analysis workshops for companies in such industries as manufacturing, aviation, refining, information technology, aerospace, marine, and transportation.
Ely has four children and lives near Colorado Springs, Colorado.
Kim Smiley- Cause Mapping RCA Investigator
Kim has a Master of Science in Engineering Science (Mechanical Engineering) from the Naval Postgraduate School and a Bachelor’s Degree in Mechanical Engineering from Rensselaer Polytechnic Institute in Troy, New York. She is a licensed Professional Engineer (Mechanical Engineering).
Prior to joining Think Reliability, Kim worked for the Naval Nuclear Propulsion Program in the Surface Ships fluid system division. She provided fleet support for the Nimitz Class carriers and worked on development of the propulsion plant design of the next generation air craft carrier.
Kim lives with her family near Washington D.C.