80 percent of the problems we facilitate can be completed using our flat rate turnkey problem investigation
Option 1: Utilize our Turnkey Problem Investigation
For a prepaid, flat fee, we will work the problem from beginning to end. The investigation will be conducted remotely via desktop sharing software (Webex, Adobe Connect, or similar) over multiple sessions with key people in your organization.
Benefits of our turnkey solution
No surprises
No more worries over how much the investigation will cost. Instead, the focus is on conducting an in-depth quality investigation.
Complete and thorough investigation
You don’t have to worry that the project will be cut short because of budget. We don’t stop until you are satisfied with the investigation.
Cost-effective results
Many of our clients assume they can’t afford root cause analysis consulting for large problem investigations. This solution proves otherwise. Try us out and see how efficient and effective we are at facilitating your investigation. In our experience, we’ve found that we’re the party that wants to dig deeper — and this option lets us do that, while simultaneously saving you from having to cut into your budget.
Project deliverables: What you will get
At the completion of your investigation, you will get a complete problem analysis within our Excel Cause Mapping Template. That includes Problem Definition, Executive-Level Cause Map, Detailed Cause Map, a Corrective Action table and any supporting documents that were collected based on the incident.
Project prerequisites
Certain conditions must be met in order for the problem to qualify within this program. With a quick conversation, we can understand if this is a good fit for you. The types of problems that are typically investigated using this option include:
- Remote
- Specific, discrete incident
- No attorney client privilege incidents
Each of these types of problems can be investigated using our Turnkey Problem Investigation services.
Request a quote for our Turnkey Problem Investigation services
Option 2: Hourly billed project investigation
For investigations that don’t qualify for our turnkey investigation solution, facilitation services are billed hourly. An estimate of the number of hours needed to complete the investigation will be provided up front. To request a quote, call us today or complete the hourly facilitation requests form. Only actual hours worked are billed at the completion of the investigation (with a five-hour minimum of billable hours).
The types of problems that are typically investigated using this option include:
- Investigations that require on-site facilitation
- Catastrophic incident investigations such as a fatality
- Recurring incident investigation that require analysis of multiple failures over a time period
- Attorney client privilege incidents
- Process Mapping / Process Improvement Projects
Request a quote for hourly billed project investigation
Option 3: Investigation coaching and support hours (pre-paid)
This option is intended for our clients who would like to have ThinkReliability as a resource available at their fingertips. This is ideal for a variety of your needs: Coaching, investigation support, feedback, or if you just want someone to help clean up your Cause Map in Excel (and believe us — we can make it look GREAT). This option allows our clients to purchase pre-paid hours, which can be used in small increments on any individual project they desire. There is no minimum number of hours per project, and you can use the hours however you like in 15-minute increments. Hours are pre-purchased in 10-hour blocks, and can be used as needed.
Request a quote for investigation coaching and support hours
Let us drop everything and work on your problem. No, really.
Why use ThinkReliability to facilitate your incident investigation?
We offer three different options
Facilitation and consulting FAQ