Director of Strategic Knowledge Insights

Mercy Harper directs strategic content development for ThinkReliability and is responsible for stewarding the organization’s internal knowledge. She has more than 10 years of experience developing content for B2B and B2C organizations. Mercy’s writing and research have been featured in Forbes, Fast Company, CFO Magazine, KM World, and Supply & Demand Chain Executive. She has also produced branded podcasts for business benchmarking nonprofit APQC and unicorn startup Chief. She has a PhD and MA from Rice University and a BA from Rutgers University. She joined ThinkReliability in 2024.

Mercy is also an indie musician who has recorded over a dozen records and toured North America, Europe, and Japan. In her spare time, she enjoys watching soccer and relaxing with her dogs and chickens.