Incident Investigation Help | Root Cause Analysis Consulting

We’re Ready to Work on Your Problem—Right Now
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Our RCA facilitators provide objective, evidence-based incident investigations to uncover contributing factors and drive meaningful improvements.

Whether you need help with a single problem, ongoing support, or assistance with a particularly challenging phase of an investigation, we guide the RCA process based on your needs.

Over 95% of our client investigations are completed remotely

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Why Organizations Choose Us
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Objectivity

We provide unbiased analysis that keeps the focus on understanding causes and driving improvement, not assigning blame.

Our neutral third-party perspective is especially valuable for RCAs involving organizations or departments, as well as for privileged and confidential investigations.

Efficiency

Our approach streamlines the investigation process, minimizing the manpower draw from your team.

What might take your internal staff 100 hours, we can often complete in 30, allowing your team to stay focused on core responsibilities while ensuring a thorough RCA.

Scalability

We adapt to your needs, whether you require lightweight assistance or full facilitation, with remote and onsite options available.

Our expertise in handling complex, high-pressure RCAs ensures investigations are managed effectively even in demanding situations. We also present findings to leadership, customers, and other stakeholders as needed.

Our Facilitation Process
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Problem
Analyze
Solutions
Deliverables
Ongoing Support

Problem

Step 1 - Initiate & Define the Problem

We work with your team to scope the investigation, clarify key details, and align on objectives. This includes identifying impacted processes, gathering initial data, and defining what’s different or unexpected about the incident.
*Click 'Analyze' to see Step 2

Analyze

Step 2 - Analyze and Map Causes

We break down how and why the incident occurred with clear cause-and-effect relationships. We also develop a timeline and gather critical evidence: eyewitness interviews, process data, procedures, and more.

Solutions

Step 3 - Develop and Evaluate Solutions

We guide your team in generating practical, targeted solutions that address specific causes. Each solution is evaluated for feasibility, cost, and risk reduction impact, ensuring efforts are prioritized effectively.

Deliverables

Step 4 - Customize Deliverables

Every investigation includes a detailed Cause Mapping^®report and presentation of the complete findings, evidence, and solutions from the investigation. From there, we tailor additional deliverables based on your needs: summaries for leadership, posters for the frontline, or supporting materials for legal and compliance teams.

Ongoing Support

Step 5 - Ongoing Support & Implementation Guidance

While every investigation concludes with clear deliverables, our support doesn’t have to end there. We can assist with solution implementation, provide internal coaching for your internal facilitators, and offer expert input on future incidents. Our team remains available to help ensure corrective actions are effectively applied and sustained over time.

How We Work with You
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Option 1

Established Incident Management Programs

Organizations with well-developed incident management programs engage us to handle large-scale or complex investigations that require specialized expertise.

We also provide specialized coaching and additional support during times of peak demand or when outside perspective is needed.

Option 2

No Incident Management Program

For companies without a formal program, we handle all facilitation needs.

We also provide guidance as the company works toward building their own incident management system.

Option 3 (Most Common)

Hybrid Approach

Many companies fall somewhere in between, with some internal resources for incident management but not enough to handle every investigation.

In these cases, we lead on select incidents while coaching internal teams on others.

Lucas Lang

Cause Mapping^® Facilitator

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Frank Szymanski

Cause Mapping^® Facilitator

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Ryan Deis

Cause Mapping^® Facilitator

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Ben Dellsperger

Cause Mapping^® Facilitator

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Aaron Cross

Cause Mapping^® Facilitator

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Mark Galley

Cause Mapping^® Facilitator

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Root Cause Analysis Facilitation & Consultation
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We’re Ready to Work on Your Problem—Right Now
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