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Join us for the next Cause Mapping Root Cause Analysis Public Workshop ONLINE on November 10-12, 2026.

Workshops & Webinars

Root cause analysis training Schedule

Not sure where to start? Our free webinars give you one practical problem-solving idea in under an hour. Our Cause Mapping® workshops teach the whole approach, with hands-on practice you can put to work as soon as you're back on the job.

Upcoming training

Workshop In person

Cause Mapping® Root Cause Analysis Workshop

Oct 27-29, 2026 | Houston, TX Mark Galley
Summary
The Cause Mapping Root Cause Analysis for Facilitators + Documentation Public Workshop provides valuable problem-solving skills that you can immediately apply within your organization. This is a three-day workshop that combines our signature Cause Mapping Root Cause Analysis for Facilitators workshop for the first two days and the third day will teach you how to use the Cause Mapping Template in Microsoft Excel to capture and document a complete investigation.More details

$1,995 per seat

$1,500 each for 4+

Details

Only 4 seats left

Workshop Online

Cause Mapping® Root Cause Analysis Workshop

Nov 10-12, 2026 | Online Holly Maher
Summary
This workshop delivers the fundamental concepts, documentation and facilitation material as well as an abbreviated application of the content as a condensed version of our Cause Mapping Root Cause Analysis for Facilitators + Documentation Workshop.More details

$1,395 per seat

$1,150 each for 4+

Details

Workshop In person

Cause Mapping® Root Cause Analysis Workshop

Dec 8-10, 2026 | Houston, TX Mark Galley
Summary
The Cause Mapping Root Cause Analysis for Facilitators + Documentation Public Workshop provides valuable problem-solving skills that you can immediately apply within your organization. This is a three-day workshop that combines our signature Cause Mapping Root Cause Analysis for Facilitators workshop for the first two days and the third day will teach you how to use the Cause Mapping Template in Microsoft Excel to capture and document a complete investigation.More details

$1,995 per seat

$1,500 each for 4+

Details

Only 8 seats left

Workshop Online

Cause Mapping® Root Cause Analysis Workshop

Dec 15-17, 2026 | Online Holly Maher
Summary
This workshop delivers the fundamental concepts, documentation and facilitation material as well as an abbreviated application of the content as a condensed version of our Cause Mapping Root Cause Analysis for Facilitators + Documentation Workshop.More details

$1,395 per seat

$1,150 each for 4+

Details

Workshop Online

Cause Mapping® Root Cause Analysis Workshop

Jan 26-28, 2027 | Online Holly Maher
Summary
This workshop delivers the fundamental concepts, documentation and facilitation material as well as an abbreviated application of the content as a condensed version of our Cause Mapping Root Cause Analysis for Facilitators + Documentation Workshop.More details

$1,395 per seat

$1,150 each for 4+

Details

Workshop In person

Cause Mapping® Root Cause Analysis Workshop

Feb 2-4, 2027 | Houston, TX Mark Galley
Summary
The Cause Mapping Root Cause Analysis for Facilitators + Documentation Public Workshop provides valuable problem-solving skills that you can immediately apply within your organization. This is a three-day workshop that combines our signature Cause Mapping Root Cause Analysis for Facilitators workshop for the first two days and the third day will teach you how to use the Cause Mapping Template in Microsoft Excel to capture and document a complete investigation.More details

$1,995 per seat

$1,500 each for 4+

Details

Workshop Online

Cause Mapping® Root Cause Analysis Workshop

Feb 23-25, 2027 | Online Ben Dellsperger
Summary
This workshop delivers the fundamental concepts, documentation and facilitation material as well as an abbreviated application of the content as a condensed version of our Cause Mapping Root Cause Analysis for Facilitators + Documentation Workshop.More details

$1,395 per seat

$1,150 each for 4+

Details

Workshop In person

Cause Mapping® Root Cause Analysis Workshop

Mar 2-4, 2027 | Houston, TX Mark Galley
Summary
The Cause Mapping Root Cause Analysis for Facilitators + Documentation Public Workshop provides valuable problem-solving skills that you can immediately apply within your organization. This is a three-day workshop that combines our signature Cause Mapping Root Cause Analysis for Facilitators workshop for the first two days and the third day will teach you how to use the Cause Mapping Template in Microsoft Excel to capture and document a complete investigation.More details

$1,995 per seat

$1,500 each for 4+

Details

Workshop Online

Cause Mapping® Root Cause Analysis Workshop

Mar 23-25, 2027 | Online Holly Maher
Summary
This workshop delivers the fundamental concepts, documentation and facilitation material as well as an abbreviated application of the content as a condensed version of our Cause Mapping Root Cause Analysis for Facilitators + Documentation Workshop.More details

$1,395 per seat

$1,150 each for 4+

Details

Workshop In person

Cause Mapping® Root Cause Analysis Workshop

May 18-20, 2027 | Houston, TX Mark Galley
Summary
The Cause Mapping Root Cause Analysis for Facilitators + Documentation Public Workshop provides valuable problem-solving skills that you can immediately apply within your organization. This is a three-day workshop that combines our signature Cause Mapping Root Cause Analysis for Facilitators workshop for the first two days and the third day will teach you how to use the Cause Mapping Template in Microsoft Excel to capture and document a complete investigation.More details

$1,995 per seat

$1,500 each for 4+

Details

Workshop Online

Cause Mapping® Root Cause Analysis Workshop

May 18-20, 2027 | Online Ben Dellsperger
Summary
This workshop delivers the fundamental concepts, documentation and facilitation material as well as an abbreviated application of the content as a condensed version of our Cause Mapping Root Cause Analysis for Facilitators + Documentation Workshop.More details

$1,395 per seat

$1,150 each for 4+

Details

Workshop In person

Cause Mapping® Root Cause Analysis Workshop

Jun 15-17, 2027 | Houston, TX Mark Galley
Summary
The Cause Mapping Root Cause Analysis for Facilitators + Documentation Public Workshop provides valuable problem-solving skills that you can immediately apply within your organization. This is a three-day workshop that combines our signature Cause Mapping Root Cause Analysis for Facilitators workshop for the first two days and the third day will teach you how to use the Cause Mapping Template in Microsoft Excel to capture and document a complete investigation.More details

$1,995 per seat

$1,500 each for 4+

Details

Workshop Online

Cause Mapping® Root Cause Analysis Workshop

Jun 22-24, 2027 | Online Holly Maher
Summary
This workshop delivers the fundamental concepts, documentation and facilitation material as well as an abbreviated application of the content as a condensed version of our Cause Mapping Root Cause Analysis for Facilitators + Documentation Workshop.More details

$1,395 per seat

$1,150 each for 4+

Details

Workshop In person

Cause Mapping® Root Cause Analysis Workshop

Jul 13-15, 2027 | Houston, TX Mark Galley
Summary
The Cause Mapping Root Cause Analysis for Facilitators + Documentation Public Workshop provides valuable problem-solving skills that you can immediately apply within your organization. This is a three-day workshop that combines our signature Cause Mapping Root Cause Analysis for Facilitators workshop for the first two days and the third day will teach you how to use the Cause Mapping Template in Microsoft Excel to capture and document a complete investigation.More details

$1,995 per seat

$1,500 each for 4+

Details

Workshop Online

Cause Mapping® Root Cause Analysis Workshop

Jul 20-22, 2027 | Online Holly Maher
Summary
This workshop delivers the fundamental concepts, documentation and facilitation material as well as an abbreviated application of the content as a condensed version of our Cause Mapping Root Cause Analysis for Facilitators + Documentation Workshop.More details

$1,395 per seat

$1,150 each for 4+

Details

Webinar

Pros and Cons of The Hierarchy of Controls

Mark Galley
Summary
The hierarchy of controls consists of five levels for mitigating hazards. The intent is to help organizations determine the most effective way to manage risk. The hierarchy provides a preferred order for prevention. In this webinar, we'll cover the important insights within the hierarchy of controls and some of the concerns practitioners have when applying the model.More details

Free

Details

Webinar

Defining and Investigating a Near Miss

Mark Galley
Summary
A near-miss is an incident that almost happened or could have been worse. These close calls are a warning to your organization. They contain valuable information that can help an organization mitigate risk if they know how to fit all the pieces together. In this webinar, attendees will learn how to: • Define the incident and its potential • Investigate a near-miss with cause-and-effect thinking • Mitigate the risk of a similar or more severe incident occurring • Add detail to an investigation to reveal breakdowns in work processMore details

Free

Details

Webinar

Presenting an Investigation to Management

Mark Galley
Summary
You’ve defined a problem, analyzed it and found solutions using the Cause Mapping® investigation template in Excel. You’ve created your investigation file and now it’s time to present your findings. In this webinar, we’ll explain how to effectively present your Cause Map™ diagram and investigation findings to your colleagues or managers. We’ll address what to include in your summary, what points to emphasize, the order of presenting information as well as what language to use to have the most impact.More details

Free

Details

Webinar

How to Build an Investigation File as a Report

Mark Galley
Summary
Our updated template in Excel makes it easier to save your entire investigation in easily sharable formats. In this webinar we will walk you through the different ways to compile the results of your investigation into a condensed, easily sharable report – whether you’re looking for Excel, PowerPoint, Word or a Summary PDF, we’ve got you covered. More details

Free

Details

Webinar

Facilitating and Documenting a Root Cause Analysis (RCA)

Mark Galley
Summary
A problem in your business can be thought of as an “information knot.” Different people from different departments each know part of the problem. A facilitator collects and organizes all the details in an incident. They essentially untangle the knot to provide a complete explanation of what happened and why. Sometimes people think of a facilitator as the person who leads meetings, but a root cause analysis facilitator manages the entire investigation process. An effective facilitator provides clarity. A facilitation starts from the time an incident occurs and continues through the analysis and documentation, to the implementation of solutions and the communication of lessons learned. This webinar explains the basics of facilitation and the role it plays in understanding and preventing problems in your business.More details

Free

Details

Webinar

Excel Tips & Tricks for Using the Cause Mapping® Template

Mark Galley
Summary
This webinar will demonstrate how powerful the drawing tool within Excel can be to document, communicate and share your entire investigation within our Excel Cause Mapping template without having to invest in new expensive, complicated software.More details

Free

Details

Webinar

Creating and Using Cumulative Cause Map™ Diagrams for Multiple Failures

Mark Galley
Summary
While most Cause Map™ diagrams are built to investigate one specific issue, a Cumulative Cause Map™ diagram provides a way to collect multiple failures on one map. The basics of cause-and-effect remain the same for a Cumulative Map, but the analysis builds a little differently. This webinar will show the basics of building a Cumulative Cause Map™ diagram as well as different ways organizations can use them. More details

Free

Details

Webinar

When To Use Plan-Do-Check-Act (PDCA)… And When You Shouldn’t

Mark Galley
Summary
Plan-Do-Check-Act (PDCA) is a widely used framework for guiding improvement efforts in organizations. This webinar covers where the framework comes from and where it works well. We’ll also look at where teams run into trouble when applying PDCA, and when a different approach is needed.More details

Free

Details

Webinar

Introduction to Cause Mapping® - Effective Root Cause Analysis

Mark Galley
Summary
Learn how to become better at solving problems in your job in just 45 minutes. During this webinar, we’ll demonstrate the Cause Mapping® method, which is evidence-based cause-and-effect root cause analysis that can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team member can benefit from this discussion. Participants will take away practical tips that can be implemented immediately.More details

Free

Details

Webinar Live

6 Common Errors of Problem Solving

Mark Galley
Summary
Organizations use a variety of tools to solve problems, improve operations, and increase reliability. In many cases, those efforts don't produce the expected results. The reason is often the same: one or more of six common errors in the problem-solving process. In this live session, we will identify each error, explain why it happens, and show a more effective approach you can test immediately.More details

Free

Details

Webinar

6 Common Errors of Problem Solving

Mark Galley
Summary
Organizations use a variety of tools to solve problems, improve operations, and increase reliability. In many cases, those efforts don't produce the expected results. The reason is often the same: one or more of six common errors in the problem-solving process. In this live session, we will identify each error, explain why it happens, and show a more effective approach you can test immediately.More details

Free

Details

Webinar

Checklist Basics – A Key to Error Reduction

Mark Galley
Summary
Checklists are a simple yet frequently overlooked tool in a company’s daily operations. A checklist is a summary of how a task should be done. People naturally keep a lot of information in their heads about how to perform a particular task, but sometimes a little thing can be missed. A checklist can help reduce those errors because checklists don’t forget. This Webinar covers some checklist basics and shows how they’re used by different organizations to reduce risk.More details

Free

Details

Webinar

Human Error, Human Performance and Human Factors

Mark Galley
Summary
How many errors does your organization want? What is the error rate in your organization? What is it in other industries? There are radically different schools of thought on what human error is and how human performance is improved. This webinar clears up some of the confusion and addresses the myths around human error. We’ll review different types of errors and cover the topic of human factors. We’ll also share what some organizations have done to reduce human error and explain some basic steps you can apply in your organization.More details

Free

Details

Webinar

5 Ways to Prevent Blame in Your Investigations

Mark Galley
Summary
This pre-recorded webinar explains the benefits of establishing a prevention culture and covers the basic differences between prevention and blame. When a problem occurs in a company, it’s important to understand exactly how it happened. Organizations with a blame mentality typically have a difficult time getting details. People with first-hand information are less likely to share facts if they think it will result in disciplinary action. Organizations focused on prevention make it easier for employees to share what they know so that the analysis is accurate. Management may believe that a prevention focus undermines accountability, but it doesn’t have to. A preference for prevention can help define accountability, especially if the specifics within a particular work process have not been clearly defined. In that case, the people closest to the work should be involved in both the problem investigation and the solutions. More details

Free

Details

Webinar

How Detailed Should Your Root Cause Analysis Be?

Mark Galley
Summary
Do you want to see the forest or the trees? One of the questions we get often is, “How much detail is enough for my root cause analysis?” If there’s not enough detail, it’s easy to miss important elements within the incident. With too much detail, the investigation will get bogged down with trivial issues - wasting time and frustrating those involved. Because problems in your organization are different severities, different problems need to be worked at different levels. If your company has a one size fits all approach, you will under analyze some problems and overanalyze others. This webinar will explain how your investigations can begin simply, then expand, as needed, into a more complete explanation to reveal a variety of different solution options.More details

Free

Details

Webinar

Titanic Case Study - How to Start with a 5-Why and Expand it

Mark Galley
Summary
5Whys is one of the most recognized problem-solving tools. The concept is simple, but its application varies widely. Because it's misunderstood, 5-Why Cause Mapping root cause analysis is frequently discounted as too simple, not quantitative, and not repeatable. We’ll explain the confusion with each of those criticisms using an example problem. Learn how the effective use of 5-Why Cause Mapping engages your front-line people to find simpler and better solutions.More details

Free

Details

Webinar

Risk, Reliability & Root Cause Analysis

Mark Galley
Summary
This presentation, for both frontline and managers, clarifies the connection between risk, reliability and root cause analysis. These three topics can sometimes be vague theories rather than concrete disciplines. Companies inadvertently make problem-solving too complicated. Six-week quality programs that leave people confused, 300 puzzling "cause codes" and frustrating investigations are not just counterproductive, they can be detrimental. It can erode the effectiveness of an organization. Your problems are confusing enough; your problem-solving tools shouldn’t make it worse. Employees who are inundated with techniques, methods and software can lose track of the basics. All problem-solving efforts should be focused on your company’s goals with a bias toward principles. More details

Free

Details

Webinar

Pros and Cons of The Hierarchy of Controls

Mark Galley
Summary
The hierarchy of controls consists of five levels for mitigating hazards. The intent is to help organizations determine the most effective way to manage risk. The hierarchy provides a preferred order for prevention. In this webinar, we'll cover the important insights within the hierarchy of controls and some of the concerns practitioners have when applying the model.More details

Free

Details

Webinar

How to Make a Timeline & Improve Your Investigations

Mark Galley
Summary
When investigating an incident, accident or problem, a timeline is an important tool. Learn our simple format for organizing dates, times, and events associated with an issue. You'll learn how to start a basic timeline and how to expand it into a detailed sequence of events for an issue. We'll also share the best shortcuts in Microsoft Excel for making a timeline using our Cause Mapping® Template.More details

Free

Details

Webinar

Defining and Investigating a Near Miss

Mark Galley
Summary
A near-miss is an incident that almost happened or could have been worse. These close calls are a warning to your organization. They contain valuable information that can help an organization mitigate risk if they know how to fit all the pieces together. In this webinar, attendees will learn how to: • Define the incident and its potential • Investigate a near-miss with cause-and-effect thinking • Mitigate the risk of a similar or more severe incident occurring • Add detail to an investigation to reveal breakdowns in work processMore details

Free

Details

Webinar

Presenting an Investigation to Management

Mark Galley
Summary
You’ve defined a problem, analyzed it and found solutions using the Cause Mapping® investigation template in Excel. You’ve created your investigation file and now it’s time to present your findings. In this webinar, we’ll explain how to effectively present your Cause Map™ diagram and investigation findings to your colleagues or managers. We’ll address what to include in your summary, what points to emphasize, the order of presenting information as well as what language to use to have the most impact.More details

Free

Details

Webinar

How to Build an Investigation File as a Report

Mark Galley
Summary
Our updated template in Excel makes it easier to save your entire investigation in easily sharable formats. In this webinar we will walk you through the different ways to compile the results of your investigation into a condensed, easily sharable report – whether you’re looking for Excel, PowerPoint, Word or a Summary PDF, we’ve got you covered. More details

Free

Details

Webinar

Facilitating and Documenting a Root Cause Analysis (RCA)

Mark Galley
Summary
A problem in your business can be thought of as an “information knot.” Different people from different departments each know part of the problem. A facilitator collects and organizes all the details in an incident. They essentially untangle the knot to provide a complete explanation of what happened and why. Sometimes people think of a facilitator as the person who leads meetings, but a root cause analysis facilitator manages the entire investigation process. An effective facilitator provides clarity. A facilitation starts from the time an incident occurs and continues through the analysis and documentation, to the implementation of solutions and the communication of lessons learned. This webinar explains the basics of facilitation and the role it plays in understanding and preventing problems in your business.More details

Free

Details

Webinar

Introduction to Cause Mapping® - Effective Root Cause Analysis

Mark Galley
Summary
Learn how to become better at solving problems in your job in just 45 minutes. During this webinar, we’ll demonstrate the Cause Mapping® method, which is evidence-based cause-and-effect root cause analysis that can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team member can benefit from this discussion. Participants will take away practical tips that can be implemented immediately.More details

Free

Details

Webinar

Human Error, Human Performance and Human Factors

Mark Galley
Summary
How many errors does your organization want? What is the error rate in your organization? What is it in other industries? There are radically different schools of thought on what human error is and how human performance is improved. This webinar clears up some of the confusion and addresses the myths around human error. We’ll review different types of errors and cover the topic of human factors. We’ll also share what some organizations have done to reduce human error and explain some basic steps you can apply in your organization.More details

Free

Details

Webinar

5 Ways to Prevent Blame in Your Investigations

Mark Galley
Summary
This pre-recorded webinar explains the benefits of establishing a prevention culture and covers the basic differences between prevention and blame. When a problem occurs in a company, it’s important to understand exactly how it happened. Organizations with a blame mentality typically have a difficult time getting details. People with first-hand information are less likely to share facts if they think it will result in disciplinary action. Organizations focused on prevention make it easier for employees to share what they know so that the analysis is accurate. Management may believe that a prevention focus undermines accountability, but it doesn’t have to. A preference for prevention can help define accountability, especially if the specifics within a particular work process have not been clearly defined. In that case, the people closest to the work should be involved in both the problem investigation and the solutions. More details

Free

Details

Webinar

How a 5-Why Expands Into a Complete Investigation

Mark Galley
Summary
Every investigation, regardless of its complexity, can begin with a simple 5-Why. Bigger incidents will be broken down into more detail. Even as the investigation expands into a larger analysis it does not contradict the initial 5-Why. Smaller incidents have few parts and bigger incidents have more parts, but the cause-and-effect principle doesn't change. It can be applied consistently to all incidents.More details

Free

Details

Webinar

How to Make a Timeline & Improve Your Investigations

Mark Galley
Summary
When investigating an incident, accident or problem, a timeline is an important tool. Learn our simple format for organizing dates, times, and events associated with an issue. You'll learn how to start a basic timeline and how to expand it into a detailed sequence of events for an issue. We'll also share the best shortcuts in Microsoft Excel for making a timeline using our Cause Mapping® Template.More details

Free

Details

Webinar

Creating and Using Cumulative Cause Map™ Diagrams for Multiple Failures

Mark Galley
Summary
While most Cause Map™ diagrams are built to investigate one specific issue, a Cumulative Cause Map™ diagram provides a way to collect multiple failures on one map. The basics of cause-and-effect remain the same for a Cumulative Map, but the analysis builds a little differently. This webinar will show the basics of building a Cumulative Cause Map™ diagram as well as different ways organizations can use them. More details

Free

Details

Webinar

How Detailed Should Your Root Cause Analysis Be?

Mark Galley
Summary
Do you want to see the forest or the trees? One of the questions we get often is, “How much detail is enough for my root cause analysis?” If there’s not enough detail, it’s easy to miss important elements within the incident. With too much detail, the investigation will get bogged down with trivial issues - wasting time and frustrating those involved. Because problems in your organization are different severities, different problems need to be worked at different levels. If your company has a one size fits all approach, you will under analyze some problems and overanalyze others. This webinar will explain how your investigations can begin simply, then expand, as needed, into a more complete explanation to reveal a variety of different solution options.More details

Free

Details

Webinar Live

When To Use Plan-Do-Check-Act (PDCA)… And When You Shouldn’t

Mark Galley
Summary
Plan-Do-Check-Act (PDCA) is a widely used framework for guiding improvement efforts in organizations. This webinar covers where the framework comes from and where it works well. We’ll also look at where teams run into trouble when applying PDCA, and when a different approach is needed.More details

Free

Details

Webinar

Facilitating and Documenting a Root Cause Analysis (RCA)

Mark Galley
Summary
A problem in your business can be thought of as an “information knot.” Different people from different departments each know part of the problem. A facilitator collects and organizes all the details in an incident. They essentially untangle the knot to provide a complete explanation of what happened and why. Sometimes people think of a facilitator as the person who leads meetings, but a root cause analysis facilitator manages the entire investigation process. An effective facilitator provides clarity. A facilitation starts from the time an incident occurs and continues through the analysis and documentation, to the implementation of solutions and the communication of lessons learned. This webinar explains the basics of facilitation and the role it plays in understanding and preventing problems in your business.More details

Free

Details

Webinar

Risk, Reliability & Root Cause Analysis

Mark Galley
Summary
This presentation, for both frontline and managers, clarifies the connection between risk, reliability and root cause analysis. These three topics can sometimes be vague theories rather than concrete disciplines. Companies inadvertently make problem-solving too complicated. Six-week quality programs that leave people confused, 300 puzzling "cause codes" and frustrating investigations are not just counterproductive, they can be detrimental. It can erode the effectiveness of an organization. Your problems are confusing enough; your problem-solving tools shouldn’t make it worse. Employees who are inundated with techniques, methods and software can lose track of the basics. All problem-solving efforts should be focused on your company’s goals with a bias toward principles. More details

Free

Details

Webinar

Excel Tips & Tricks for Using the Cause Mapping® Template

Mark Galley
Summary
This webinar will demonstrate how powerful the drawing tool within Excel can be to document, communicate and share your entire investigation within our Excel Cause Mapping template without having to invest in new expensive, complicated software.More details

Free

Details

Webinar

Introduction to Cause Mapping® - Effective Root Cause Analysis

Mark Galley
Summary
Learn how to become better at solving problems in your job in just 45 minutes. During this webinar, we’ll demonstrate the Cause Mapping® method, which is evidence-based cause-and-effect root cause analysis that can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team member can benefit from this discussion. Participants will take away practical tips that can be implemented immediately.More details

Free

Details

Webinar

Checklist Basics – A Key to Error Reduction

Mark Galley
Summary
Checklists are a simple yet frequently overlooked tool in a company’s daily operations. A checklist is a summary of how a task should be done. People naturally keep a lot of information in their heads about how to perform a particular task, but sometimes a little thing can be missed. A checklist can help reduce those errors because checklists don’t forget. This Webinar covers some checklist basics and shows how they’re used by different organizations to reduce risk.More details

Free

Details

Webinar Live

How a 5-Why Expands Into a Complete Investigation

Mark Galley
Summary
Every investigation, regardless of its complexity, can begin with a simple 5-Why. Bigger incidents will be broken down into more detail. Even as the investigation expands into a larger analysis it does not contradict the initial 5-Why. Smaller incidents have few parts and bigger incidents have more parts, but the cause-and-effect principle doesn't change. It can be applied consistently to all incidents.More details

Free

Details

Webinar

5-Why DOs and DON'Ts

Mark Galley
Summary
A widely known tool that is regularly misused. An accurate 5-Why provides a simple way to start a cause-and-effect analysis. This Webinar covers some important DOs and DON’Ts that will explain how the technique is confused and how it should be used. Topics will include: • 5-Why Basics and Benefits • Drawbacks and Misuse of a 5-Why • Does a 5-Why align with a Cause Map™ diagram?More details

Free

Details

Webinar Live

Presenting an Investigation to Management

Mark Galley
Summary
You’ve defined a problem, analyzed it and found solutions using the Cause Mapping® investigation template in Excel. You’ve created your investigation file and now it’s time to present your findings. In this webinar, we’ll explain how to effectively present your Cause Map™ diagram and investigation findings to your colleagues or managers. We’ll address what to include in your summary, what points to emphasize, the order of presenting information as well as what language to use to have the most impact.More details

Free

Details

Webinar

How to Build an Investigation File as a Report

Mark Galley
Summary
Our updated template in Excel makes it easier to save your entire investigation in easily sharable formats. In this webinar we will walk you through the different ways to compile the results of your investigation into a condensed, easily sharable report – whether you’re looking for Excel, PowerPoint, Word or a Summary PDF, we’ve got you covered. More details

Free

Details

Webinar

Facilitating and Documenting a Root Cause Analysis (RCA)

Mark Galley
Summary
A problem in your business can be thought of as an “information knot.” Different people from different departments each know part of the problem. A facilitator collects and organizes all the details in an incident. They essentially untangle the knot to provide a complete explanation of what happened and why. Sometimes people think of a facilitator as the person who leads meetings, but a root cause analysis facilitator manages the entire investigation process. An effective facilitator provides clarity. A facilitation starts from the time an incident occurs and continues through the analysis and documentation, to the implementation of solutions and the communication of lessons learned. This webinar explains the basics of facilitation and the role it plays in understanding and preventing problems in your business.More details

Free

Details

Webinar

5 Ways to Prevent Blame in Your Investigations

Mark Galley
Summary
This pre-recorded webinar explains the benefits of establishing a prevention culture and covers the basic differences between prevention and blame. When a problem occurs in a company, it’s important to understand exactly how it happened. Organizations with a blame mentality typically have a difficult time getting details. People with first-hand information are less likely to share facts if they think it will result in disciplinary action. Organizations focused on prevention make it easier for employees to share what they know so that the analysis is accurate. Management may believe that a prevention focus undermines accountability, but it doesn’t have to. A preference for prevention can help define accountability, especially if the specifics within a particular work process have not been clearly defined. In that case, the people closest to the work should be involved in both the problem investigation and the solutions. More details

Free

Details

Webinar

How to Solve Complacency

Mark Galley
Summary
"Complacency." It's a term we hear over and over as the explanation for problems in the workplace. In fact, a 2021 survey of more than 300 safety professionals ranked "Complacency" tied at #1 for the most pressing issue in workplace safety. However, what exactly is complacency and how do you address it? Using a healthcare-related example, we will challenge your mental model of this vague term and show that while complacency cannot be eliminated entirely, it is something that can be managed. Three questions that we will address are: What is complacency? How does complacency contribute to an incident? What can be done about it?More details

Free

Details

Webinar Live

Human Error, Human Performance and Human Factors

Mark Galley
Summary
How many errors does your organization want? What is the error rate in your organization? What is it in other industries? There are radically different schools of thought on what human error is and how human performance is improved. This webinar clears up some of the confusion and addresses the myths around human error. We’ll review different types of errors and cover the topic of human factors. We’ll also share what some organizations have done to reduce human error and explain some basic steps you can apply in your organization.More details

Free

Details

Webinar

Risk, Reliability & Root Cause Analysis

Mark Galley
Summary
This presentation, for both frontline and managers, clarifies the connection between risk, reliability and root cause analysis. These three topics can sometimes be vague theories rather than concrete disciplines. Companies inadvertently make problem-solving too complicated. Six-week quality programs that leave people confused, 300 puzzling "cause codes" and frustrating investigations are not just counterproductive, they can be detrimental. It can erode the effectiveness of an organization. Your problems are confusing enough; your problem-solving tools shouldn’t make it worse. Employees who are inundated with techniques, methods and software can lose track of the basics. All problem-solving efforts should be focused on your company’s goals with a bias toward principles. More details

Free

Details

Webinar Live

Lessons Learned from the Loss of the Space Shuttle Challenger

Mark Galley
Summary
On the morning of January 28, 1986, during the tenth flight of Space Shuttle Challenger, NASA’s first space shuttle disaster. A mere 73 seconds after liftoff, the space shuttle broke apart over the Atlantic Ocean, taking the lives of all seven crew members. In this webinar, we'll use this catastrophic event as a case study for understanding how a cause-and-effect based root cause analysis can be applied to complex, catastrophic incidents. More details

Free

Details

Webinar Live

Excel Tips & Tricks for Using the Cause Mapping® Template

Mark Galley
Summary
This free webinar will demonstrate how powerful the drawing tool within Excel can be to document, communicate and share your entire investigation within our Excel Cause Mapping template without having to invest in new expensive, complicated software.More details

Free

Details

Webinar

Introduction to Cause Mapping® - Effective Root Cause Analysis

Mark Galley
Summary
Learn how to become better at solving problems in your job in just 45 minutes. During this webinar, we’ll demonstrate the Cause Mapping® method, which is evidence-based cause-and-effect root cause analysis that can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team member can benefit from this discussion. Participants will take away practical tips that can be implemented immediately.More details

Free

Details

Webinar

Investigating Workplace Injuries

Mark Galley
Summary
This webinar demonstrates the use of the Cause Mapping method of root cause analysis to investigate workplace injuries. We’ll look at burns, contamination, slips/trips/falls and the most common, hand injuries, to better understand the factors influencing workplace injuries, how to effectively investigate these injuries, and how to reduce the number of injuries in the workplace.More details

Free

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Webinar Live

Using the Process Map to Lead a More Effective RCA Investigation

Mark Galley
Summary
High-reliability organizations (HRO) rely on highly reliable work processes. When a problem occurs, your investigation reveals opportunities to improve work processes. Unfortunately, many investigations fall short of this important connection with a simple explanation like “procedure needs improvement.” This explanation is NOT specific or effective at revealing actionable solutions to reduce risk. This webinar will show you how an effective investigation must focus on breakdowns in your work processes and how to use the process map as an effective tool to drive this critical discussion.More details

Free

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Webinar Live

Checklist Basics – A Key to Error Reduction

Mark Galley
Summary
Checklists are a simple yet frequently overlooked tool in a company’s daily operations. A checklist is a summary of how a task should be done. People naturally keep a lot of information in their heads about how to perform a particular task, but sometimes a little thing can be missed. A checklist can help reduce those errors because checklists don’t forget. This Webinar covers some checklist basics and shows how they’re used by different organizations to reduce risk.More details

Free

Details

Webinar

Risk, Reliability & Root Cause Analysis

Mark Galley
Summary
This presentation, for both frontline and managers, clarifies the connection between risk, reliability and root cause analysis. These three topics can sometimes be vague theories rather than concrete disciplines. Companies inadvertently make problem-solving too complicated. Six-week quality programs that leave people confused, 300 puzzling "cause codes" and frustrating investigations are not just counterproductive, they can be detrimental. It can erode the effectiveness of an organization. Your problems are confusing enough; your problem-solving tools shouldn’t make it worse. Employees who are inundated with techniques, methods and software can lose track of the basics. All problem-solving efforts should be focused on your company’s goals with a bias toward principles. More details

Free

Details

Webinar Live

Presenting an Investigation to Management

Mark Galley
Summary
You’ve defined a problem, analyzed it and found solutions using the Cause Mapping® investigation template in Excel. You’ve created your investigation file and now it’s time to present your findings. In this webinar, we’ll explain how to effectively present your Cause Map™ diagram and investigation findings to your colleagues or managers. We’ll address what to include in your summary, what points to emphasize, the order of presenting information as well as what language to use to have the most impact.More details

Free

Details

Webinar Live

How to Build an Investigation File as a Report

Mark Galley
Summary
Our root cause analysis (RCA) template in Excel makes it easier to save your entire investigation in easily sharable formats. In this webinar we will walk you through the different ways to compile the results of your investigation into a condensed, easily sharable report – whether you’re looking for Excel, PowerPoint, Word or a Summary PDF, we’ve got you covered.More details

Free

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Webinar Live

Facilitating and Documenting a Root Cause Analysis (RCA)

Mark Galley
Summary
A problem in your business can be thought of as an “information knot.” Different people from different departments each know part of the problem. A facilitator collects and organizes all the details in an incident. They essentially untangle the knot to provide a complete explanation of what happened and why. Sometimes people think of a facilitator as the person who leads meetings, but a root cause analysis facilitator manages the entire investigation process. An effective facilitator provides clarity. A facilitation starts from the time an incident occurs and continues through the analysis and documentation, to the implementation of solutions and the communication of lessons learned. This webinar explains the basics of facilitation and the role it plays in understanding and preventing problems in your business.More details

Free

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Webinar

How to Make a Timeline & Improve Your Investigations

Mark Galley
Summary
When investigating an incident, accident or problem, a timeline is an important tool. Learn our simple format for organizing dates, times, and events associated with an issue. You'll learn how to start a basic timeline and how to expand it into a detailed sequence of events for an issue. We'll also share the best shortcuts in Microsoft Excel for making a timeline using our Cause Mapping® Template.More details

Free

Details

Webinar Live

Defining and Investigating a Near Miss

Mark Galley
Summary
A near-miss is an incident that almost happened or could have been worse. These close calls are a warning to your organization. They contain valuable information that can help an organization mitigate risk if they know how to fit all the pieces together. In this webinar, attendees will learn how to: • Define the incident and its potential • Investigate a near-miss with cause-and-effect thinking • Mitigate the risk of a similar or more severe incident occurring • Add detail to an investigation to reveal breakdowns in work processMore details

Free

Details

Webinar Live

Forget Human Error. Focus on this instead…

Mark Galley
Summary
We are all human and therefore must acknowledge that as humans, we are prone to making mistakes. Labeling a problem simply as a case of “Human Error” is self-evident and shortsighted. Most concerning is that it misleads you from the ultimate purpose of your investigation. Instead, we are stuck with generic action items such as "Don't mess up," "Be more careful," or "Follow the procedure" that do little to reduce risk. If you have seen any of these as an output from an investigation then you are all too familiar with this shortcoming. During this webinar, we will challenge some of the conventional methods used to investigate human error that tend to focus on the human condition and leave you little to work with. Instead, we will demonstrate what to focus on during your investigation so that you can improve reliability in spite of the fact that we as humans err. More details

Free

Details

Webinar Live

Creating and Using Cumulative Cause Map™ Diagrams for Multiple Failures

Mark Galley
Summary
While most Cause Map™ diagrams are built to investigate one specific issue, a Cumulative Cause Map™ diagram provides a way to collect multiple failures on one map. The basics of cause-and-effect remain the same for a Cumulative Map, but the analysis builds a little differently. This webinar will show the basics of building a Cumulative Cause Map™ diagram as well as different ways organizations can use them. More details

Free

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Webinar

Titanic Case Study - How to Start with a 5-Why and Expand it

Mark Galley
Summary
5Whys is one of the most recognized problem-solving tools. The concept is simple, but its application varies widely. Because it's misunderstood, 5-Why Cause Mapping root cause analysis is frequently discounted as too simple, not quantitative, and not repeatable. We’ll explain the confusion with each of those criticisms using an example problem. Learn how the effective use of 5-Why Cause Mapping engages your front-line people to find simpler and better solutions.More details

Free

Details

Webinar

How Detailed Should Your Root Cause Analysis Be?

Mark Galley
Summary
Do you want to see the forest or the trees? One of the questions we get often is, “How much detail is enough for my root cause analysis?” If there’s not enough detail, it’s easy to miss important elements within the incident. With too much detail, the investigation will get bogged down with trivial issues - wasting time and frustrating those involved. Because problems in your organization are different severities, different problems need to be worked at different levels. If your company has a one size fits all approach, you will under analyze some problems and overanalyze others. This webinar will explain how your investigations can begin simply, then expand, as needed, into a more complete explanation to reveal a variety of different solution options.More details

Free

Details

Webinar Live

How a 5-Why Expands Into a Complete Investigation

Mark Galley
Summary
Every investigation, regardless of its complexity, can begin with a simple 5-Why. Bigger incidents will be broken down into more detail. Even as the investigation expands into a larger analysis it does not contradict the initial 5-Why. Smaller incidents have few parts and bigger incidents have more parts, but the cause-and-effect principle doesn't change. It can be applied consistently to all incidents.More details

Free

Details

Webinar

5-Why DOs and DON'Ts

Mark Galley
Summary
A widely known tool that is regularly misused. An accurate 5-Why provides a simple way to start a cause-and-effect analysis. This Webinar covers some important DOs and DON’Ts that will explain how the technique is confused and how it should be used. Topics will include: • 5-Why Basics and Benefits • Drawbacks and Misuse of a 5-Why • Does a 5-Why align with a Cause Map™ diagram?More details

Free

Details

Webinar

Steps to Help Avoid Backing Vehicle Incidents

Mark Galley
Summary
This webinar shows an investigation of a truck backing into an overhead door. As with all our investigations, the analysis begins very simply with just a few why questions. It then expands into a more thorough explanation of exactly how the incident occurred. In this case, we’ll review a 5-Why and a 15-Why Cause Map™ diagram. Understanding how to reactively dissect this type of incident reveals specific solutions that help organizations reduce risk in other areas of their operations.More details

Free

Details

Webinar Live

Pros and Cons of The Hierarchy of Controls

Mark Galley
Summary
The hierarchy of controls consists of five levels for mitigating hazards. The intent is to help organizations determine the most effective way to manage risk. The hierarchy provides a preferred order for prevention. In this webinar, we'll cover the important insights within the hierarchy of controls and some of the concerns practitioners have when applying the model.More details

Free

Details

Webinar Live

30 Years Later: How Lessons from the Willie King Wrong-Site Surgery Apply Today

Mark Galley
Summary
One of healthcare’s most infamous mistakes wasn’t caused by a single error—it was the result of multiple system breakdowns. In this webinar, we’ll use Cause Mapping® RCA and process mapping to examine the wrong-site surgery of Willie King, revealing how the failure unfolded and why blame-based responses fall short of real solutions.More details

Free

Details

Webinar Live

Human Error, Human Performance and Human Factors

Mark Galley
Summary
How many errors does your organization want? What is the error rate in your organization? What is it in other industries? There are radically different schools of thought on what human error is and how human performance is improved. This webinar clears up some of the confusion and addresses the myths around human error. We’ll review different types of errors and cover the topic of human factors. We’ll also share what some organizations have done to reduce human error and explain some basic steps you can apply in your organization.More details

Free

Details

Webinar

5 Ways to Prevent Blame in Your Investigations

Mark Galley
Summary
This pre-recorded webinar explains the benefits of establishing a prevention culture and covers the basic differences between prevention and blame. When a problem occurs in a company, it’s important to understand exactly how it happened. Organizations with a blame mentality typically have a difficult time getting details. People with first-hand information are less likely to share facts if they think it will result in disciplinary action. Organizations focused on prevention make it easier for employees to share what they know so that the analysis is accurate. Management may believe that a prevention focus undermines accountability, but it doesn’t have to. A preference for prevention can help define accountability, especially if the specifics within a particular work process have not been clearly defined. In that case, the people closest to the work should be involved in both the problem investigation and the solutions. More details

Free

Details

Webinar Live

Excel Tips & Tricks for Using the Cause Mapping® Template

Mark Galley
Summary
This free webinar will demonstrate how powerful the drawing tool within Excel can be to document, communicate and share your entire investigation within our Excel Cause Mapping template without having to invest in new expensive, complicated software.More details

Free

Details

Webinar Live

Introduction to Cause Mapping® - Effective Root Cause Analysis

Mark Galley
Summary
Learn how to become better at solving problems in your job in just 45 minutes. During this webinar, we’ll demonstrate Cause Mapping® RCA, which is evidence-based cause-and-effect root cause analysis that can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team member can benefit from this discussion. Participants will take away practical tips that can be implemented immediately.More details

Free

Details

Webinar Live

What’s Missing in Your Root Cause Analysis Program?

Mark Galley
Summary
During this FREE live Webinar, you'll learn more about the five basic elements for establishing a comprehensive root cause analysis program: the method; measurements; roles in the investigation process; facilitation, documentation & storage; and review of the entire program.More details

Free

Details

Webinar

How Detailed Should Your Root Cause Analysis Be?

Mark Galley
Summary
Do you want to see the forest or the trees? One of the questions we get often is, “How much detail is enough for my root cause analysis?” If there’s not enough detail, it’s easy to miss important elements within the incident. With too much detail, the investigation will get bogged down with trivial issues - wasting time and frustrating those involved. Because problems in your organization are different severities, different problems need to be worked at different levels. If your company has a one size fits all approach, you will under analyze some problems and overanalyze others. This webinar will explain how your investigations can begin simply, then expand, as needed, into a more complete explanation to reveal a variety of different solution options.More details

Free

Details

Webinar

What is the Difference Between 5-Why for Frontline and Cause Mapping® Fundamentals?

Mark Galley
Summary
We’re often asked, “What is the difference between the 5-Why for Frontline and Cause Mapping® Fundamentals workshops?” or “Which workshop is best for my group?” In this webinar, our instructor will talk through the goals and objectives of these workshops, identify the roles that will benefit from the training, share what you can expect your learners to know how to do after the workshop, and answer any questions you might have about the workshop process. More details

Free

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Webinar

The Important Connection Between RCA and FMEA

Mark Galley
Summary
Root cause analysis (RCA) is typically used for investigating why a problem did occur so that specific solutions can be implemented to prevent it from occurring again. Failure modes effect analysis (FMEA) is used to understand how a problem could happen in the future, to identify what actions should be taken to prevent it. Learn how to connect these two approaches to improve the way your organization analyzes, documents, communicates and prevents problems.More details

Free

Details

Webinar

How to Make a Timeline & Improve Your Investigations

Mark Galley
Summary
When investigating an incident, accident or problem, a timeline is an important tool. Learn our simple format for organizing dates, times, and events associated with an issue. You'll learn how to start a basic timeline and how to expand it into a detailed sequence of events for an issue. We'll also share the best shortcuts in Microsoft Excel for making a timeline using our Cause Mapping® Template.More details

Free

Details

Webinar

Human Error, Human Performance and Human Factors

Mark Galley
Summary
How many errors does your organization want? What is the error rate in your organization? What is it in other industries? There are radically different schools of thought on what human error is and how human performance is improved. This webinar clears up some of the confusion and addresses the myths around human error. We’ll review different types of errors and cover the topic of human factors. We’ll also share what some organizations have done to reduce human error and explain some basic steps you can apply in your organization.More details

Free

Details

Webinar

Introduction to Cause Mapping® - Effective Root Cause Analysis

Mark Galley
Summary
Learn how to become better at solving problems in your job in just 45 minutes. During this webinar, we’ll demonstrate the Cause Mapping® method, which is evidence-based cause-and-effect root cause analysis that can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team member can benefit from this discussion. Participants will take away practical tips that can be implemented immediately.More details

Free

Details

Webinar Live

Checklist Basics – A Key to Error Reduction

Mark Galley
Summary
Checklists are a simple yet frequently overlooked tool in a company’s daily operations. A checklist is a summary of how a task should be done. People naturally keep a lot of information in their heads about how to perform a particular task, but sometimes a little thing can be missed. A checklist can help reduce those errors because checklists don’t forget. This Webinar covers some checklist basics and shows how they’re used by different organizations to reduce risk.More details

Free

Details

Webinar Live

Risk, Reliability & Root Cause Analysis

Mark Galley
Summary
This presentation, for both frontline and managers, clarifies the connection between risk, reliability and root cause analysis. These three topics can sometimes be vague theories rather than concrete disciplines. Companies inadvertently make problem-solving too complicated. Six-week quality programs that leave people confused, 300 puzzling "cause codes" and frustrating investigations are not just counterproductive, they can be detrimental. It can erode the effectiveness of an organization. Your problems are confusing enough; your problem-solving tools shouldn’t make it worse. Employees who are inundated with techniques, methods and software can lose track of the basics. All problem-solving efforts should be focused on your company’s goals with a bias toward principles. More details

Free

Details

Webinar Live

Forget Human Error. Focus on this instead…

Mark Galley
Summary
We are all human and therefore must acknowledge that as humans, we are prone to making mistakes. Labeling a problem simply as a case of “Human Error” is self-evident and shortsighted. Most concerning is that it misleads you from the ultimate purpose of your investigation. Instead, we are stuck with generic action items such as "Don't mess up," "Be more careful," or "Follow the procedure" that do little to reduce risk. If you have seen any of these as an output from an investigation then you are all too familiar with this shortcoming. During this webinar, we will challenge some of the conventional methods used to investigate human error that tend to focus on the human condition and leave you little to work with. Instead, we will demonstrate what to focus on during your investigation so that you can improve reliability in spite of the fact that we as humans err. More details

Free

Details

Webinar Live

Risk, Reliability & Root Cause Analysis

Mark Galley
Summary
This presentation, for both frontline and managers, clarifies the connection between risk, reliability and root cause analysis. These three topics can sometimes be vague theories rather than concrete disciplines. Companies inadvertently make problem-solving too complicated. Six-week quality programs that leave people confused, 300 puzzling "cause codes" and frustrating investigations are not just counterproductive, they can be detrimental. It can erode the effectiveness of an organization. Your problems are confusing enough; your problem-solving tools shouldn’t make it worse. Employees who are inundated with techniques, methods and software can lose track of the basics. All problem-solving efforts should be focused on your company’s goals with a bias toward principles. More details

Free

Details

Webinar

Steps to Help Avoid Backing Vehicle Incidents

Mark Galley
Summary
This webinar shows an investigation of a truck backing into an overhead door. As with all our investigations, the analysis begins very simply with just a few why questions. It then expands into a more thorough explanation of exactly how the incident occurred. In this case, we’ll review a 5-Why and a 15-Why Cause Map™ diagram. Understanding how to reactively dissect this type of incident reveals specific solutions that help organizations reduce risk in other areas of their operations.More details

Free

Details

Webinar Live

Titanic Case Study - How to Start with a 5-Why and Expand it

Mark Galley
Summary
5Whys is one of the most recognized problem-solving tools. The concept is simple, but its application varies widely. Because it's misunderstood, 5-Why Cause Mapping root cause analysis is frequently discounted as too simple, not quantitative, and not repeatable. We’ll explain the confusion with each of those criticisms using an example problem. Learn how the effective use of 5-Why Cause Mapping engages your front-line people to find simpler and better solutions.More details

Free

Details

Webinar Live

5-Why DOs and DON'Ts

Mark Galley
Summary
A widely known tool that is regularly misused. An accurate 5-Why provides a simple way to start a cause-and-effect analysis. This Webinar covers some important DOs and DON’Ts that will explain how the technique is confused and how it should be used. Topics will include: • 5-Why Basics and Benefits • Drawbacks and Misuse of a 5-Why • Does a 5-Why align with a Cause Map™ diagram?More details

Free

Details

Webinar

Excel Tips & Tricks for Using the Cause Mapping® Template

Mark Galley
Summary
This webinar will demonstrate how powerful the drawing tool within Excel can be to document, communicate and share your entire investigation within our Excel Cause Mapping template without having to invest in new expensive, complicated software.More details

Free

Details

Webinar Live

Pros and Cons of The Hierarchy of Controls

Mark Galley
Summary
The hierarchy of controls consists of five levels for mitigating hazards. The intent is to help organizations determine the most effective way to manage risk. The hierarchy provides a preferred order for prevention. In this webinar, we'll cover the important insights within the hierarchy of controls and some of the concerns practitioners have when applying the model.More details

Free

Details

Webinar

Introduction to Cause Mapping® - Effective Root Cause Analysis

Mark Galley
Summary
Learn how to become better at solving problems in your job in just 45 minutes. During this webinar, we’ll demonstrate the Cause Mapping® method, which is evidence-based cause-and-effect root cause analysis that can be used on day-to-day issues as well as catastrophic incidents. Anyone wanting to become a more effective manager or team member can benefit from this discussion. Participants will take away practical tips that can be implemented immediately.More details

Free

Details

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