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Join us for the next Cause Mapping Root Cause Analysis Public Workshop ONLINE on January 21-23, 2025.

YOUR RCA PROCESS IS THE ROADMAP TO AN EFFECTIVE AND SUSTAINABLE RCA PROGRAM
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The sustainability of your root cause analysis (RCA) program is dictated by a clearly defined RCA process and the commitment to executing the process by senior leadership. ThinkReliability helps organizations develop RCA programs that support effective problem investigation and prevention. 

5 Elements of an Effective and Sustainable RCA Program-1

Working closely with key stakeholders, we map the process flow of the current-state RCA program to identify opportunities to improve cost tracking, communication with management and the frontline, action item prioritization, and more. Following the five key elements of an effective and sustainable RCA program, we help you build a future-state RCA process that drives results and integrates with other processes at your organization.

Cause mapping

Evaluate your RCA Program

We can map out your RCA process and help you build an effective and sustainable program. 

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Our approach
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Our RCA program development approach consists of three phases designed to leverage the strengths of the current program, identify gaps and opportunities, and propose recommendations. All phases are conducted remotely to minimize the need for travel. The client will provide a subject matter expert to provide upfront information on the current process.

Phase 1
Phase 2
Phase 3

Phase 1: Capture Current RCA Process

A ThinkReliability consultant will capture the current-state process map of your RCA program. This process begins with a review of your existing investigation policies and/or programs in comparison with established best practices.  

Phase 2: Report and Review

ThinkReliability will present our analysis of your company’s current RCA program to build on strengths and address gaps. We’ll share insights gained through decades of experience working with and building RCA programs. In partnership with your key stakeholders, we will identify practical solutions to improve your RCA program.

Phase 3: Enable Future State RCA Process

Based on our report and review with your team, ThinkReliability will develop a future state RCA program plan that includes the following elements:

  • Customized future state RCA process map aligned to company KPIs
  • Steps for implementation and follow-up on action items
  • Data-developed investigation trigger points
  • Guidelines on the appropriate level of detail (based on severity)
  • Documentation and database requirements for incidents and action plans
  • Roles and responsibilities (including defined stakeholders and RCA champions)
  • Reporting requirements
  • Protocol for sharing lessons learned across the organization (cumulative Cause Map™ diagrams)
  • Training and certification requirements
  • Option to include ongoing ThinkReliability support and expertise

IMPROVE YOUR RCA PROGRAM

We can map out your RCA process and help you build an effective and sustainable program. Click below to request a quote or call our office at 281-412-7766.

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