About Us
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We provide fundamental skills that simplify the concepts of root cause analysis, incident investigation, and problem solving. We improve the way people communicate the details of what they know to discover better solutions. High reliability requires a basic understanding of problems and processes and involves both management and the people who perform the work.  We start with whatever fits the client’s specific needs. That may be one problem, one group, one site, or even a complete strategy to establish a reliability culture across the organization.

The Cause Mapping method is an extremely effective systems-thinking approach to root cause analysis that improves the way people collect and organize information. It minimizes terminology and buzzwords by focusing on basic principles. Clear communication is required for solving problems effectively. The Cause Mapping method teaches individuals how to document information with pen and paper, using dry-erase boards or chart paper, or electronically in Microsoft Excel. The Cause Mapping method is used in a variety of industries by front line employees as well as management to prevent problems and improve results.